Customer Satisfaction study

Table 6.1 FAA Customer Satisfaction Multi-Level Raised Floor Survey Summary

RESULTS

Rate the multi-level floor (versus a single layer floor) on a scale of 1 (worst) to 10 (best) in first four categories:

Flexibility of routing cables
Flexibility & reduced costs, cooling more efficient, cables can be moved without affecting air
No hot spots, no cable trough problems, no screws
Installed 2 times, feel free to call, Keith Osman, VP, Info Proc. Heller International
Installed 8 years & no problems
Six (6) years experience with this floor

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